Tenant FrequentLy Asked Questions
Are there any utilities included in the rent?
Although there are exceptions, utilities are the responsibility of the tenant.
Can I install a fence?
Possibly, but this requires our prior approval. In addition to prior approval, it is also important to obtain the proper permits and inspections.
Can I paint, hang wall paper?
Perhaps, however you will need our approval prior to beginning any project. You may be required to return the property to its original condition upon move out.
Can I pay my rent online?
Yes you can! Payment can be made from your bank savings or checking account, and should be done at least 48 hours prior to payment due date. Logon information and your password will be emailed to you by move in date.
How do I call if I have a maintenance issue?
You can call our office at 704-405-0634, or you can make a maintenance request online through the TENANT PORTAL. We do monitor phone calls and emails nights and weekends in case of emergencies. All maintenance issues must go through our office. If you call a repairman yourself, you will not be reimbursed.
My children have been begging me for a pet.
When I signed the lease it said no pets allowed. What do I do? It depends on whether pets are allowed in the property. It could be as simple as paying the pet fee and amending your lease. Call our office to discuss. 704-405-0634.
My job is transferring me to another state, but I still have 6 months on my lease. What do I do?
Unfortunately, you are responsible for making rental payments through the end of the lease. However, if we are able to find a new tenant, then you can be released from further obligation.
My lease is up and I'm moving out. What do I need to do?
You are expected to leave the property in the same or better condition it was in when you moved in. At minimum, you will need to make sure that you have cleaned the kitchen (including appliances and countertops) and bathrooms, that you have swept and mopped floors, carpets are vacuumed, and that all trash has been removed from the property. If carpets are dirty, you will need to have them cleaned. If you have painted, you may need to return them to their original color. Before painting, be sure to patch any holes in the walls caused by hanging pictures, and/or any other damaged areas. Doing these things will help us in returning your security deposit more quickly.
My lease is up in 3 months, but I love living here! Is it possible to extend my lease?
In most cases, the answer is yes! In most cases it is possible to sign a new lease. New terms may apply.
My sister and her husband are splitting up. It's OK for her to move in, right?
Typically your lease states that only persons that have signed the lease and their children may occupy the premises without prior approval. In this case, an additional person may be allowed, but we will need to do criminal screening on anyone over the age of 18.
When will I receive my deposit?
Your security deposit will be returned to you within 30 days of moving out of the property, less any cost of repairs. If there are damages to the property, then the cost of repairs will be deducted before returning the balance to you. You cannot skip paying last month's rent and use your security deposit for payment.
Who takes care of the lawn?
In most cases lawn care is the responsibility of the tenant. Grass must not be allowed to become unsightly. Any penalties or assessments caused by tenant’s failure to keep the lawn and landscaping properly maintained will be passed along to the tenant.
17232 Lancaster Hwy #108
Charlotte, NC 28277
Local: (704) 405-0634
Fax: (866) 357-5331
Access owner statements and valuable resources conveniently online as your time permits.
We make it easy to pay your rent and submit maintenance requests all online.