Local: 704-405-0634

Tenant Resources


Carolinas Metro Realty strives to provide an extensive list of resident services to meet the different needs of individual residents in all of our units.

Please report non-emergency maintenance issues via our online form or phone (704) 405-0634 or fax (704) 665-5826. Messages left via voicemail after-hours will be returned the next business day. Please include your daytime phone number with all maintenance requests

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Utility Information


Duke Power Company
526 South Church Street
Charlotte, N.C. 28202

Useful Links

  • 24-hour Customer Service Line: 704-594-9400
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit and/or a letter from a previous power company.
  • To turn on new service (Open An Account): Click here
  • To transfer service: Click here
  • To close an account: Click here
  • Automated Payment Plan (APP): Click here or call 704-594-9400
  • Equal Payment Plan (EPP): Click here or call 704-594-9400
  • Payment Locations (for payments only): Click here


Piedmont Natural Gas Company, Inc.
4339 South Tryon Street
Charlotte, N.C. 28217

Useful Links

  • 24-hour Customer Information Center: 704-525-3882 or 1-800-752-7504
  • Deposit required and varies depending on type of service and anticipated usage.
  • Piedmont Natural Gas Billing Questions: Click here
  • Equal Payment Plan: Click here


Charlotte-Mecklenburg Utilities Department (CMUD)
600 East Fourth Street
Charlotte, N.C. 28202

Useful Links

  • Customer Service: 8 am to 6 pm: 704-336-2211
  • Connection fee of $32.50 will appear on your first month's bill.
  • Online New Service Request: Click here
  • Automated Payment Plan (APP): Click here


Local telephone service is primarily provided by Bell South. Other telephone companies do operate in the local market. See the Customer Guide section of any local phone book for a complete list of Local Service Providers.

Bell South
200 S. College Street
Charlotte, N.C. 28202
Sales, billing & service: 704-780-2355 or 1-800-767-2355
24-hour Automated Customer Service: 704-780-2500

There is no deposit. However, there will be a connection fee based on the type of service and it will appear on your first month's bill. You will need to select a long distance carrier separately.

Useful Links

  • Ordering Options Online: Click here
  • DSL and Dial-Up Internet Access: Click here
  • Bell South also provides an Automated Payments service, you will be required to register to use this option: Click here


The primary cable television provider is Time Warner Cable but there are several other providers.

Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202
Customer Service: 704-377-9600

There will be an installation fee and first month's charge to be paid at the time of hookup. Installation is By Appointment Only. Charges vary depending on the type of service.

Useful Links


Solid Waste Services Department
City of Charlotte
100 Ott Street
Charlotte, N.C. 28205
Customer Service: 704-336-2673

Within the city limits, garbage collection is included in city property taxes. Roll-out & recycling contains are provided by the City and are rolled or placed at the curb once a week. Information on the day of the week for pickup is available through Customer Service. Apartments and some condominiums typically have dumpsters onsite.

Useful Links

  • Collection Schedule, Recycling, Bulky Items, Yard Waste, Dead Animals & FAQs: Click here
  • For information about when your garbage (inside the City limits) will be picked up, click here for the current Collection Schedule Zone Map.


Useful Links

  • N. C. Dept. of Motor Vehicles
  • 1100 New Bern Ave.
  • Raleigh, N.C. 27699
  • 24-hour Customer Service Line: 919-715-7000
  • NC Dept of Motor Vehicles Newcomers Guide: Click here
  • NC Dept of Motor Vehicles Office Locations: Click here


  • New to North Carolina: Click here
  • Moving Within North Carolina: Drivers must notify the DMV of all address changes within 60 days after the change occurs. You must visit a driver license office within the time period to obtain a duplicate license reflecting your new address. Click here for a list of the DMV offices.


  • New to North Carolina: Click here
  • Moving Within North Carolina: You must inform the NC DMV of a change of address within 60 days. The Change of Address Form (MVR-24A) is available online. Just click here for a copy.


U.S. Postal Service

Useful Links

Contact Us

Fox Run Ballantyne Office
17232 Lancaster Hwy #108
Charlotte, NC 28277
Local: (704) 405-0634
Fax: (704) 665-5826

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